Cancellation & Refund Policy

1. Subscription Cancellations

You may cancel your JewelOps subscription at any time. Cancellation takes effect at the end of your current billing cycle. You will retain full access to all subscribed features until that date.

2. Refund Policy

JewelOps is a digital SaaS product. Due to the nature of digital goods and instant service delivery, all subscription payments are generally non-refundable once the billing period has begun.

We do not provide refunds or credits for partial-month subscription periods or unused features within an active subscription.

3. Exceptions — When Refunds Are Considered

We will review refund requests in the following situations:

• Duplicate Charge: If you were charged more than once for the same billing period due to a technical error, we will refund the duplicate amount in full.
• Activation Failure: If your subscription was successfully charged but your account was never activated and we are unable to resolve it within 7 days, you are eligible for a full refund.
• Consumer Protection Act, 2019: Where a refund is required by applicable Indian consumer protection law, we will honour it.

Refund requests must be submitted within 7 days of the transaction date to be considered. Requests submitted after this window will not be eligible.

4. How to Request a Refund

To raise a refund request, email us with the following details:

• Your registered phone number or shop name
• Google Play Order Number (found in your Google Play receipt email)
• Reason for the refund request

Send all requests to: jewelops.app@gmail.com

We aim to respond within 2 business days and process approved refunds within 5–7 business days to the original payment method.

5. Contact Us

For any questions about this policy:

• Email: jewelops.app@gmail.com

You may also read our Privacy Policy and Terms of Service.