Terms of Service

Effective Date: June 20, 2026  ·  Last Updated: June 20, 2026

1. Acceptance of Terms

By downloading, installing, or using the JewelOps mobile application ("the App"), you agree to comply with and be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you ("User") and the developer, The JewelOps Team, India ("we", "us", or "our").

If you do not agree to these Terms, please uninstall and discontinue use of the application immediately. These Terms are to be read alongside our Privacy Policy.

2. Description of Service

JewelOps is a digital record-keeping, billing, and point-of-sale (POS) tool designed for jewellery retail businesses in India. It provides features including GST billing, customer ledger (khata), gold loan (girvi) tracking, Bookings, and inventory management.

The App is available in two subscription tiers — CORE and FLAGSHIP — with a limited free trial period for new users.

3. User Eligibility & Responsibilities

  • You must be at least 18 years of age and legally authorised to operate a business in India to use JewelOps.
  • You are solely responsible for maintaining the confidentiality of your account credentials, including PIN codes and passwords.
  • You are responsible for the accuracy of all billing, GST, and customer data you enter into the App.
  • You agree to use the App only for lawful business purposes and in compliance with all applicable Indian laws, including the Goods and Services Tax Act, 2017.
  • You must not attempt to reverse-engineer, decompile, copy, or resell any part of the JewelOps application.

4. Subscriptions and Payments

JewelOps offers a free trial period upon installation. After the trial period expires, continued access to premium features requires a paid subscription.

  • Billing: Subscription fees are charged in Indian Rupees (INR) via Google Play Billing. By subscribing, you authorise Google Play to charge the applicable fee to your selected payment method.
  • Renewal: Subscriptions are billed on a recurring basis (monthly or annually) as selected by you.
  • Refund Policy: Subscription fees are generally non-refundable. However, if you experience a technical issue that prevents you from using the App and we are unable to resolve it within 7 days of a reported complaint, you may be eligible for a pro-rata refund at our discretion. Refund requests must be sent to jewelops.app@gmail.com within 7 days of the billing date, in compliance with the Consumer Protection Act, 2019.
  • Price Changes: We reserve the right to modify subscription pricing with at least 15 days' prior notice via in-app notification.
  • Cancellation: You may cancel your subscription at any time. Access continues until the end of the current billing cycle, after which premium features will be deactivated.

5. Intellectual Property

All rights, title, and interest in JewelOps — including its name, logo, design, source code, UI, and features — are exclusively owned by The JewelOps Team. Nothing in these Terms grants you any rights to our intellectual property except the limited licence to use the App as described herein.

The customer data and business records you create within the App remain your sole intellectual property. We claim no ownership over your business data.

6. GST & Tax Disclaimer

JewelOps provides billing and GST calculation tools as a convenience. These calculations are based on the rates and data you configure in the App.

⚠️ JewelOps is not a GST-filing platform. You are solely responsible for verifying the accuracy of all tax calculations, filing GSTR-1 / GSTR-3B returns with the GST portal, and ensuring compliance with the Goods and Services Tax Act, 2017. We are not liable for any tax penalties or disputes arising from data entered by the user.

7. Gold Loan (Girvi) Disclaimer

The Gold Loan tracking feature in JewelOps is strictly a digital record-keeping tool. JewelOps does not provide, facilitate, or endorse any lending activities.

⚠️ Users are solely responsible for ensuring their lending practices comply with applicable regulations, including the Moneylenders Act (state-specific), RBI guidelines for gold loan NBFCs, and any local licensing requirements. JewelOps shall not be liable for any legal disputes, financial losses, or regulatory penalties arising from gold loan activities tracked through the App.

8. Limitation of Liability

To the maximum extent permitted by the laws of India, JewelOps and its developer shall not be liable for:

  • Any indirect, incidental, special, or consequential damages arising from use or inability to use the App.
  • Loss of business data due to device failure, accidental deletion, or failure to maintain backups.
  • Errors in GST calculations, billing amounts, or interest calculations resulting from incorrect data entry by the user.
  • Business interruption caused by planned or unplanned downtime of Supabase, Firebase, or Google Play services.

Our total liability to you for any claim shall not exceed the subscription fees paid by you in the three months preceding the event giving rise to the claim.

9. Account Termination

We reserve the right to suspend or permanently terminate your account without prior notice if:

  • You violate any provision of these Terms.
  • Your account is used for fraudulent, unlawful, or abusive activity.
  • You attempt to circumvent subscription enforcement or licence validation.

Upon termination, your access to the App will be revoked immediately. You may request an export of your data prior to termination by contacting jewelops.app@gmail.com. Data will be deleted from our servers within 30 days of termination, as described in our Privacy Policy.

10. Dispute Resolution & Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from or related to these Terms or your use of JewelOps shall be subject to the exclusive jurisdiction of the competent courts in India.

Before initiating any legal proceedings, you agree to first attempt resolution by contacting us at jewelops.app@gmail.com. We will make good-faith efforts to resolve the dispute within 30 days.

11. Modifications to Terms

We reserve the right to update these Terms of Service at any time. When we do, we will update the "Last Updated" date at the top of this page and notify active users via in-app notification at least 7 days before changes take effect. Continued use of the application after the effective date of changes constitutes your acceptance of the revised Terms.

12. Contact Us

For any questions, concerns, or support requests related to these Terms:

You may also read our Privacy Policy.